At I-Payments, we prioritize the privacy and protection of your Personal Data, which you disclose to us. We adhere to the applicable laws in India, such as the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, to ensure the privacy of your Personal Data.

Overview of Data Collection and Processing

• Purpose: We collect and process your Personal Data only to the extent necessary to fulfill your requirements and carry out your transactions on our platform.
• Legal Compliance: Our data collection and processing practices are in line with the provisions of the relevant laws in India.
• Personal Data Definition: "Personal Data" refers to data that directly or indirectly identifies you, including your characteristics, traits, attributes, or any other features of your identity. It does not include publicly available information or data provided under the Right to Information Act, 2005, or any other applicable law.
• Sensitive Personal Data: This includes passwords, financial information (e.g., bank account details), physical and mental health conditions, sexual orientation, medical records, and biometric data, as classified by Indian law.

Please note that if you choose not to share the required Personal Data with us, we may not be able to proceed with your transaction.

Safeguarding your privacy is of utmost importance to us, and we are committed to maintaining the security and confidentiality of your Personal Data in accordance with the applicable laws.

Types of Information We Collect

• Personal details: Name, Age, Gender, Photo, Address, Phone number, E-mail id, your contacts, and basic demographic information.
• Financial information: We may collect details related to your financial transactions, such as payment methods and transaction history.
• Usage data: This includes information about your interactions with our website or mobile app, such as pages visited and features used.
• Device information: We may collect data about the device you use to access our services, including IP address, operating system, and browser type.
• Location information: With your consent, we may collect information about your geolocation for personalized services or fraud prevention purposes.
• PAN card number, KYC related information: Videos or other online/offline verification documents as mandated by relevant regulatory authorities, your business-related information.
• Aadhaar information: Including Aadhaar number or Virtual ID for the purposes of e-KYC authentication with the Unique Identification Authority of India (UIDAI). Note that submission of Aadhaar information is not mandatory for e-KYC authentication, you can also use other types of information, such as your PAN or GST number.

Information Sharing and Disclosures

Any Personal Data that we have access to shall never be shared without your consent. In various processes/submission of applications/availment of product/service offerings, we even seek your explicit consent to use/share your Personal Data. In our business and operational processes, we only share the data on a partial and "need-to-know" basis to designated personnel or partners or service providers.

We may process, store and retain your Personal Data on our servers where the data centres are located, and/or on the servers of third parties having contractual relationships with us. All Sensitive Personal Data is stored in India. We will retain your data for the period that you continue to be our customer and for such period as required to comply with any obligation under any law for the time being in force.

Utilization of Your Personal Data

• Facilitating transactions and providing transaction reports.
• Conducting research and analysis to enhance our products/services, improve security, and ensure high service quality.
• Reviewing and processing your product/service requirements, as well as any instructions or requests you submit.
• Keeping you informed about changes to the products/services, including updates to terms and conditions, both for the products/services themselves and our platform.
• Addressing and investigating complaints, claims, or disputes that may arise.
• Responding to any queries or feedback you submit to us.
• Verifying your identity in order to deliver the products/services you require.
• Carrying out lawful credit checks, screenings, or due diligence procedures as necessary.
• Monitoring and periodically evaluating the performance of our products/services.
• Generating financial, regulatory, and management reports, as well as developing and maintaining risk management models.

Storage and Retention

We prioritize the secure storage and responsible retention of your Personal Information. In accordance with applicable laws, your data is stored within India and retained for a duration that aligns with the purpose for which it was collected. Our commitment to protecting your privacy means that we take necessary precautions to prevent fraud and abuse, as well as comply with legal requirements.

Reasonable Security Practices and Procedures

We prioritize the security of your Personal Data and have implemented robust measures to safeguard it against unauthorized access, misuse, loss, modification, or disclosure. Our commitment to data security is evident through the following practices:

• Encryption and Access Control: We utilize state-of-the-art secure server layer encryption and access control protocols to protect your information.
• Third-Party Audits: We regularly engage third-party cyber security audit agencies to evaluate the effectiveness of our safety and security processes.
• App-Level Security Features: Our app is equipped with multiple layers of security measures, including Login/Logout option and App Lock for payments.
• Device Binding: We enforce device binding to prevent unauthorized access to your account from different devices.

While we employ reasonable security measures across our digital platforms, it is important to acknowledge that no system is entirely immune to security risks. Factors beyond our control, such as hacking attempts or breaches, can pose potential threats. It is essential to understand that while we strive to protect your Personal Information, absolute security cannot be guaranteed.

Third-Party Products, Services, or Websites

When you choose to use products and services provided by third-party service providers on the Platform, please be aware that your Personal Information may be collected by those service providers. The collection and handling of your Personal Information by these service providers are governed by their own privacy policies and terms of service. We recommend reviewing their policies to understand how your Personal Information will be handled.

Applicable Law and Jurisdiction

This policy is subject to the laws of India and shall be interpreted and enforced in accordance with them. Any legal disputes or matters arising from this policy shall be exclusively resolved by the Courts of New Delhi, India.

Cookies or Similar Technologies

• We utilize cookies or similar technologies on certain Platform pages to analyse webpage flow, measure promotional effectiveness, and ensure trust and safety.
• Cookies are small files stored on your device that assist us in providing services and do not contain personal information.
• Certain features on the Platform rely on cookies or similar technologies, such as password auto fill and targeted information delivery.
• Most cookies are session-based and are deleted at the end of a session.
• You have the option to decline or delete our cookies, but it may limit your access to certain features and require more frequent password entry.
• Third-party cookies or similar technologies may be present on specific Platform pages, which we do not control.

Contact Us

If you have any questions, concerns, or feedback regarding our services, please feel free to reach out to us. We value your input and are here to assist you.

You can contact us via email: [email protected]. Please allow up to 24 hours for a response from our team.